Opt-Out List Upload and Status Change
C
Clear Lemur
We are moving communications from another application to this one and need better ability to migrate previous opt-out lists. Currently I have to manually remove over 100 users from uploaded customer list before sending our customer newsletters. It would be nice to upload a CSV file into the audience and automatically update those addresses with an unsubscribed status.
Canny AI
Merged in a post:
Upload unsubscribers
A
Agreed Angelfish
Upload an "unsubscribed list" to HQ so that when you upload a new lists to HQ, it won't allow those that have already unsubscribed to be resubscribed.
Canny AI
Merged in a post:
Manual Unsubscribe
L
Likely Shrew
We should be able to manually unsubscribe someone without having to remove the email address. Right now, if a user asks us to manually Unsubscribe (happens on every send), we don't have a way to do this without removing the email address. Which means it could be added back on error.
R
Raffia Manatee
In this case, oftentimes, recipients respond with "unsubscribe" rather than click the link. While Mike and the Codeable team van remove them from series' audiences, they would actually like to be able to manage their suppressions list.
This way should a recipient respond to unsubscribe from a one-off or a series, they can put them on the suppressions list to receive no communications
--- Added to recent Canny post as well
M
Matt Auger
Hi Mike - We offer an unsubscribe link that is available in your settings. When someone unsubscribes from a series we remember the unsubscribe even if you update your audience, so you don't have to worry about emailing them again mistakenly. This page has more info: https://help.axioshq.com/managing-your-recipients